Blue Connections was able to assist a large global retailer, who operate convenience stores on a franchise model, streamline their business and increase productivity by enabling remote managers complying with brand regulations.

Remote managers travelling large distances daily between stores had a complicated task, by the fact that they used an array of devices to carry out their work, and there was no information sharing between them. Using iPads and mobiles while on the road, the team was regularly forced to return to the office to login to a desktop computer when they needed to access corporate documents. Frequent technical issues would see these roving employees having to bring their devices to the corporate office to be fixed or provisioned. The travel and time to deal with technical issues increased downtime and created significant productivity issues. Blue Connections was tasked to look for a better way to support the managers, so they can spend more of their time in the field, handling franchise compliance and training. After testing a variety of new tablet devices, Microsoft Surface came out on top, thanks to the feel and flexibility of the product fitting with the remote manager’s needs, and its ability to support Microsoft 365, allowing them to securely access corporate data in the field when and where they needed it.

With Microsoft 365 enabled Surface tablets, the management team were able to benefit from improved device management and automated provisioning, ensuring better support if technical issues arose. Now, when remote managers visit the head office for meetings, they can bring their Surface devices and automatically connect to the corporate ecosystem via their own Surface devices, rather than having to find an available desktop.