Managed Service Desk from Blue Connections IT

Blue Connections IT has a variety of service offerings to help enable our customers to operate smoothly and successfully. Using the latest toolsets for logging calls, managing/monitoring devices, and reporting with a single point of contact for all IT related issues.

What comes with this offering?

  • ITSM Toolset for ticket management
  • RMM For devices
  • Live Dashboard and Detailed Reporting
  • Service Level Agreement
  • Key Processes and Procedures
  • Dedicated support line


Blue Connections IT become a partner and first line of defence for your IT needs. This will give you access to our Managed Service Desk which will ensure that customer’s needs are met in a timely matter. We are always continuously improving our Service Desk on IT frameworks, processes, and training to ensure the level of services are met.

  • Partnership on Services
    By partnering with our customers, our team ensure we are meeting the level of services desired.
  • Collaboration
    Our leadership team collaborate with our customer leads to ensure processes and procedures are covered.
  • Gain access to the services used by Blue Connections IT
    By utilising our team, you will gain access to a market leading ticketing tool that is kept up to date with the latest features and components. Complementing this is a modern remote management tool ensuring we are always one step ahead of any arising issues.

  • Live feed dashboard and Reporting
    Blue Connections IT provides live active dashboards that can be tailored for customers’ requirements, with detailed reporting and insights.

When you work with us, you benefit from our:

  • Experience
    We provide Service Desk services to some of Australia’s best known and established companies, providing essential point of contact and working hand-in-hand with their technical teams for customer satisfaction.
  • Toolset
    We continue to improve our services and keep ahead. Our services collaborate and work with our customers to enable stakeholders to review their strategic plan by providing BC IT approved toolsets to help protect and support the end-users efficiently.
  • Onboarding is the key
    Through years of continuous improvement and maturing of our Service Desk, we have learnt that the key to successful service delivery is onboarding and transition. Blue Connections IT are proud of the onboarding formula that we developed to ensure a positive transition.
  • Various levels of Services
    Our Service Desk match your needs and requirements to ensure an exceptional support structure with no obstacles.
  • Managed services
    Offering a fixed monthly cost per nominated devices, and users, providing proactive management and 24/7 monitoring.
  • ITIL Framework
    By following the ITIL framework, we are able to develop key processes and procedures on change request, Service Requests, Incidents, Problems or Events. Our toolsets and our team are driven by the success of the ITIL framework.

More Information

For more information or to schedule an engagement, please contact the Blue Connections IT team.