The 8×8 eXperience Communications Platform.
Integrated contact centre, voice, video, chat, and APIs.
Empower every employee, delight every customer and power business agility.

PAUL WILSON

Practice Manager – Networks, Security & Communications, Blue Connections IT

” Blue Connections is delighted to work with 8×8 as their preferred Telephony and Contact Centre provider. 8×8 provides a highly redundant cloud-based solution across 50+ global data centres, backed by 5 9’s. The ease of the solution setup and integration with Microsoft Teams is the main reason Blue Connections have chosen to move our In-house environment to 8×8. In doing so, we have enabled staff to have one single application for all their communication needs which has proved essential in the modern workplace.

The team are fully certified and ready to go in supporting our customers’ needs in migrating from older type traditional phones systems with dedicated carrier ISDN/SIP services offering little or no redundancy and moving our clients to a resilient cloud-based solution where customers have the choice to work with the 8×8 Work softphone application or leverage their existing Teams setup. With a simple-to-use licencing model, 8×8 is a solution we look forward to working on with current and new customers.  ”

Why choose 8×8?

One platform. One experience.

Empower all your employees globally with an integrated contact centre, voice, video, and chat.

Download the Solution Overview

The road from legacy to modern communications starts here. 8×8 transforms every customer experience with contact centre, voice, video, chat, and enterprise-class API solutions powered by one global cloud communications platform.

By offering 8×8’s single cloud-based solution to your customers, you can help them transform their customer experience and deliver world-class customer service—all while significantly reducing capital and operating expenses. Designed with customer satisfaction at its core, 8×8’s solutions put the focus on what’s really important: customers.

A 10-time Leader in the Gartner UCaaS Magic Quadrant and the only UCaaS Leader also in the Gartner Magic Quadrant for CCaaS as Challenger for 7 years in a row, 8×8 has built a reliable cloud communications platform that their partners can confidently stand behind.

For your customers, getting everyone in the company on a common communications platform—across all job functions and using modern cloud best practices—is a critical foundation and should be a priority. 8×8 can help you get them there.

8×8 X Series transforms customer experiences by providing one global cloud communications platform for voice, video, chat and contact centre.
X Series optimises valuable moments of engagement with built-in analytics to provide faster time to resolution, lower costs and improved customer experience.

Contact centre
Delight customers and empower employees with AI-powered workflows for every interaction.

Business phone
Put your business on the map with local numbers and global connectivity from one easy app.

Video meetings
Crush your next 1:1 or all-hands meeting in HD video with desktop and mobile screen-sharing.

Team chat
Say hello to more natural, productive collaboration with teammates and other chat platforms.

APIs and embeddable apps
Infuse every process, app and website with rich messaging and video conferencing capabilities.

Supercharge Microsoft Teams with 8×8 Certified Voice & Contact Centre solutions

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Why 8×8 for Microsoft Teams?

A single cloud platform with advanced telephony and contact centre capabilities for Microsoft Teams. Hundreds of organisations with tens of thousand of users globally rely on 8×8 for advanced communications for Teams.

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8×8 Contact Centre Certified for Microsoft Teams

Your contact centre agents shouldn’t have to learn a separate communications tool.
8×8 Contact Centre certified for Microsoft Teams routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording and more.

8×8 Contact Centre

A complete cloud contact centre solution that makes it easy to connect and collaborate with agents, employees and customers.

Download the 2022 Contact Centre Buyer’s Checklist
  • Boost agent and employee engagement, collaboration and operational effectiveness for customer success.

  • Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion.
  • Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement.
  • Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.

How Blue Connections IT can help

As an 8×8 partner, Blue Connections IT can work with you to build a healthy business.

Complete the form below and we’ll contact you to discuss your needs.