With the growing complexity in IT technology, Blue Connections understands you may never know what level of support your organisation requires on a month to month basis. Some companies don’t have the in-house skills or external support agreements should assistance be required.
Blue Connections Services Support Packages are designed to assist your business if additional assistance is required. SSP’s entitle you to priority access to our team of experienced and reliable IT professionals that understand your business needs.
SSP’s offer you a bridging gap for those times that you need additional support in the absence of a support contract or a managed services agreement. Depending on your requirements, you can easily engage the flexibility of our experienced and professional services team as an extension of your team.
Hours can be used for basic IT support and problem remediation through to complex projects that require additional or more experienced skillsets. Our team are available to assist with remediation of issues in areas including desktop, server and network support. Customers may choose to use the SSP hours for backfilling of staff and unforeseen projects. The flexibility of the contract allows you to pick and choose how to best utilise the hours to assist your business needs.