Managed Services

Blue Connections offers the full gamut of managed services to our clients. These include fully managed hardware and support solutions, 24×7 remote and onsite helpdesk as well as temporary and permanent staff augmentation – all tailored to help your organisation achieve maximum operational efficiencies.

Blue Connections customers leveraging our Managed Services allows for greater control of their capital and operational expenditure, whilst also improving the overall end-user experience.

Many of our long term customers have entrusted Blue Connections to provide them with their managed service needs, whether it is outsourcing or supplementing their IT helpdesk or just providing some extra assistance when it’s needed most. Recent events have seen a strong demand for locally resourced support staff to reduce complexities associated with offshore outsourced managed service arrangements. Blue Connections’ local call centre and kiosk operations are able to assist with mitigating the high turnover in IT resources and failures to meet organisational requirements often seen with in-house environments.

Blue Connections boasts highly skilled Australian based technical resources that are able to assist with all of your managed service requirements including managed mobile and desktop, server and storage, networks, backup and cloud tenancies. Following ITIL best practice methodology, we offer tailored managed service solutions as well as our bespoke services support package (SSP) option.

  • Contact Centre Services
  • Project Management Services
  • Project Coordination Services
  • Managed Desktops
  • Managed Mobile Devices
  • Managed Servers & Storage
  • Managed Backups
  • Managed Cloud Tenancies
  • Managed Networks – Firewall, Routers, Switches, Wi-Fi

Service Delivery

The Blue Connections Service Delivery team provides our customers with a full suite of Device Lifecycle Management services. A customer is able to choose to let Blue Connections manage the process from start to finish, or choose specific services that dovetail into their own IT processes. Our aim is to become an extension of our customer’s IT departments and provide services as fits the needs of the customer.
Blue Connections has deployment resources available across Australia and New Zealand ensuring efficient deployment across all areas of both countries.

Services include Online Ordering and Tracking, Asset Tagging and Management, SOE and SCCM development and build, Pre-deployment imaging configuration and testing, delivery and onsite deployment, and post deployment user support. Blue Connections can also provide proactive monitoring and maintenance of devices.

We also have an Asset recovery service process where we can manage lease returns. Blue Connections will collect, data wipe and provide certificate of data destruction, inspect hardware and provide a report of faulty items, missing components and cosmetic damage. Then palletise and return assets to the customer’s leasing company. Non-leased hardware Assets collected from a customer will be put through an Asset Recovery Service process to better ascertain the exact specification, condition and the outcome of the equipment. Blue Connections will provide a detailed report on the condition of the equipment. The report will identify assets that can be sold as second hand equipment.

Networking, Security and Communications

The Networking, Security and Unified Comms team is the glue that brings all teams together within Blue Connections services teams. Working with and supporting all teams across the business, the team are heavily involved across all solution designs, architectures and platforms. Whether that be working with the Infrastructure team with on-premise / private cloud solutions, Microsoft and Cloud team in public cloud and Disaster Recovery design and implementation, the team is solution agnostic and support both teams in their designs. With Networking and Security being a key focus of the team, the team runs a full Network/Security Operation Centre (NOC/SOC) environment. In addition to Networking and Security we provide telephony systems (UCC), Wireless design/implementations, Outdoor long-range wireless point-to-points, CCTV Surveillance and with all these products we are aligned to the leading key vendors in the industry. Using trusted partners, we can provide Security PEN Testing and network cabling services to accompany our customer installations. We partner closely with the major ISP carriers so we can deliver WAN design and deployments. We have full ownership of our managed service agreements (MSA) so that our customers are catered for in a more sensitive and timely manner. With numerous successful deployments and an established MSA portfolio, the team are here to maintain and protect the Blue Connections environment and our customers.

  • Firewall Implementations & Migrations
  • PEN Testing & Compliance
  • Cloud Security
  • Switching (Campus & Data Centre)
  • Network Routing
  • Endpoint Solutions
  • Radius Implementations (Wired/Wireless)
  • Wide Area Network Design & Deployment (MPLS, VPLS, SD-WAN)
  • Disaster Recovery Design & Implementation
  • Wireless Design & Implementation
  • Backhaul Wireless Point-to-Point Solutions
  • UC Telephony Solutions & Contact Centre
  • CCTV Surveillance
  • Cabling Installations
  • Full Managed Services across all Products

Cloud Solutions powered by Microsoft

Blue Connections is a Microsoft Gold Partner, which means we provide Microsoft-related products and services. We have been certified by Microsoft to help customers with a range of IT support and solutions. Microsoft Gold Partners are Microsoft’s most highly accredited independent IT support providers, providing data management and software development.

Being a Microsoft Gold Partner provides us with the opportunity to “early adopt” the latest technologies and build consulting services to address the market in advance of the general partner community.

Our Microsoft Consultants assist organisations in leveraging the full functionality of Microsoft 365 with ongoing management and platform support – we’re here to alleviate any pressures your IT teams currently face when provisioning, supporting and managing the platform. We will provide the level of support your organisation requires to achieve its business objectives, as well as freeing up valuable time and internal resources which you can allocate to elsewhere in the company.

We are also a Tier 1 Cloud Solution Provider (CSP), and as such are able to provision, manage and bill for your Microsoft cloud solutions. Working with a Tier 1 Microsoft CSP partner means you’re teamed up with an organization that has invested in its own infrastructure and demonstrated its support and billing capabilities are up to Microsoft standards. It also means that your provider has a direct line to Microsoft – so when new developments come down the pipeline or issues need to be escalated; they aren’t waiting on a distributor to pass the message along.

Infrastructure, Virtualisation and Availability

Since Blue Connections’ inception, infrastructure hardware solutions have been a key attribute to our continued company success. Soon after, through organic growth, a services team was established to support our client base with their custom infrastructure solutions. Although the traditional services have expanded over time and separated into various technology streams, Infrastructure, Virtualisation and IT Availability are still at the heart of what we do.

We have a well-established team of skilled resources that specialise in services to deliver end to end solutions including; traditional On-Premise Infrastructure, Virtualisation, Consolidation, and Disaster Recovery. The breadth of our teams experience allows us to offer a complete end to end solution including; Pre-Sales Consulting, Health Checks, Physical Implementation of hardware technologies, Virtualisation / Consolidation and Disaster Recovery.

Through partnerships with key vendors, including Microsoft, Veeam and VMware, we have delivered various customised solutions that are designed to meet our clients individual needs and budgets.
We provide both on-premise, public and private cloud solutions depending on your unique requirements – we have found one size / solution does not fit all – so our engagement model and solution set is very fluid.

  • On Premise and Hosted IT Infrastructure Solutions (Private Cloud)
  • Enterprise Data Protection Solutions (Backup)
  • Storage Infrastructure Solutions
  • Server Infrastructure Solutions
  • HyperConverged Solutions
  • Disaster Recovery (DR) Implementation and Management
  • IT Infrastructure Health Checks, Troubleshooting and Remediation
  • Various IT Consulting Services

Procurement

IT Procurement is a key service offered by Blue Connections. Our procurement team specialise in the strategic process of IT product sourcing, by researching, negotiating and forward planning to ensure we achieve your purchasing requirements.

IT Procurement involves both strategic and administrative responsibilities. It includes the creation and management of request for quotations (RFQs), requests for proposals (RFPs), requests for information (RFI), overseeing master service agreements (MSA) and managing key vendor relationships, and supplier and procurement panels.

Our internal multi-user ERP and accounting solution ensures all our team members have complete visibility of every aspect of the workflow cycle from stock control, sales, quoting, invoicing, financials, and reporting. Therefore, many of the daily procurement tasks are able to be automated, including the process of purchasing goods/services and maintaining inventory, allowing more time for the team to focus on your specific procurement requirements.

The easy to use web interface with secure login into the Blue Connections procurement portal allows customers to view their custom catalogue, place orders and run real time reports such as back order and invoice reports. Many customers use the portal to view their stock holdings (buffer stock) and forecast their requirements through to the procurement team, to ensure they have the right amount of stock for their upcoming project deliverables.

Our vendor agnostic relationship allows Blue Connections to source you the best pricing and finance options available on the market. We specialise in a variety of financial and asset lifecycle solutions that you can leverage immediately to assist with alleviating financial strain, and position you for future success.