Our End User Services team are highly skilled frontline technicians that provide level 1 and 2 desktop hardware and support services. All technicians within the End User Services team are ITIL trained and are driven by the ITIL framework to provide outstanding levels of services to your organisation. Blue Connections IT has resources available across Australia and New Zealand ensuring efficient support services across all areas of both countries.
Blue Connections IT has established an Australian Based Service Desk for all customer sizes that focuses on customer values and KPIs. Driven by our culture and values, we have a key focus on our SLAs to enable our customers to have a positive experience with the 1st point of contact upon seeking technical support.
Blue Connections IT’s Staff Augmentation Services can help to power up your ICT by rapidly deploying IT professionals to assist you, when and where you need it. We’ll come to you, and you’ll only pay for what you use, allowing your business to reduce costs while gaining expertise.
We can help alleviate the common staffing challenges businesses face, such as:
- head count restrictions
- addressing skill shortages
- scaling quickly to meet the changing landscape of a digital world
- cyclical workloads
Customers are able to choose within our hardware services to manage the process from start to finish or choose specific services that dovetail into their own IT processes. Our aim is to become an extension of our customer’s IT departments and provide services as fits the needs of the customer.
Services include Online Ordering and Tracking, Asset Tagging and Management, SOE development and build, Pre-deployment imaging configuration, delivery, onsite deployment, and post deployment user support.
We also have an Asset recovery service process where we can manage lease returns. Blue Connections IT will collect, data wipe and provide certificate of data destruction, inspect hardware, and provide a report of faulty items, missing components and cosmetic damage. Then palletise and return assets to the customer’s leasing company. Non-leased hardware Assets collected from a customer will be put through an Asset Recovery Service process to better ascertain the exact specification, condition and the outcome of the equipment. Blue Connections IT will provide a detailed report on the condition of the equipment. The report will identify assets that can be sold as second-hand equipment.