Managed Service Desk from Blue Connections IT

Centralised service management of tickets, level of services, implementing or improving a ticketing tool can all become time consuming also adding continuous improvements for customer satisfaction.

Blue Connection provides a variety of services to support Service Operations that can help and enable your internal IT or business to run smoothly. Using the latest toolsets for logging calls, managing/monitoring devices or reporting, Blue Connections have full visibility of your users’ devices and providing a single point of contact for all related IT issues.

Finding the key areas of attention

  • Service level Agreement
  • Processes and Procedures
  • Service level Agreement
  • Processes and Procedures

What are the Benefits?

Blue Connections IT are continuously improving on their Service Desk Operations to keep ahead of the framework. By coordinating and working with in-place Service Desk, it allows your internal employees to play a big part on the strategic view of the company and enable the Service Desk by implementing key processes and procedures.

Re-align your internal IT department – By enabling your team to focus on requirements/need of your business, Blue connections IT will enable them to view the trends of the tedious incidents or problems. Pushing the first point of contact to Blue Connections IT, we thrive for customer satisfaction and improvements to have a positive outcome on all first calls.

Gain access to the services used by Blue Connections – By enabling our Service Desk team, we utilise a top of a range ticketing tool that is constantly managed and update and continuously improved with the latest features to find ways to improve customer interaction or updates on tickets. To match the ticketing tool, we utilise a remote management tool to keep on top of alerts of either workstations or servers to be ahead of any issues that could arise.

Live feed dashboard and Reporting – To enable your team to be aware of open tickets or your environment, Blue Connections IT provides active dashboards that can be customised to your requirements and reporting depending on the information you are after.

When you work with us, you benefit from our:

Blue Connections IT are continuously improving on their Service Desk Operations to keep ahead of the framework. By coordinating and working with in-place Service Desk, it allows your internal employees to play a big part on the strategic view of the company and enable the Service Desk by implementing key processes and procedures.

  • Experience – We provide Service Desk services to some of Australia’s best known and established companies, providing essential point of contact and working hand-in-hand with there technical team for customer satisfaction.

  • Toolset – We continue to improve our services and keep ahead. Our services collaborate and work with your business to enable your employees to review their strategic plan and tools in-house to protect and provide and efficient environment for your end-users.

  • Onboarding is the key – Over the years of continuous improvements to our Service Desk services, the key is onboarding and transition. Blue Connections IT are proud of the onboarding formula that we coordinated to ensure a positive transition.

  • Various levels of Service Operations – Our Service Operations team tailor our services to match your needs and requirements to ensure a sufficient support structure and no obstacles for client interface.

  • Managed services – Offering a fixed monthly cost per nominated devices, and receive proactive management and monitoring with 24/7 support available.

  • ITIL Framework – Our services team continuously improve follow the ITIL Framework. IT helps to develop key processes and procedures on Service Request, Incidents, Problems or Events. Our toolsets and team are driven by the success of the ITIL framework.

More Information

For more information or to schedule an engagement, please contact the Blue Connections team.

Partners

Partnered with ConnectWise Platforms