Blue Connections clients come from diverse industries and range in size from several computers to several hundred. Here’s what they have to say about our services …

15/08/2005

Albert,
Thank you very much for your prompt response matched by your equally impressive skilled engineer (Brett). It's always a pleasure dealing with Blue Connections.

Please pass on our appreciation in helping us out (at short notice) in our hours of need.

Regards,
Brian Mann

Brian Mann, Manager - Business Systems - Information & Technology Services

08/12/2003

Late last Friday afternoon, I called Andy Sneikus with an urgent request. A notebook that I had in the service department because of water damage from last weeks storms was beyond repair. Hence due to the urgency of having an operational machine for email connection etc, Andy was set the task of quoting for me a new notebook to replace the damaged one within a given budget. With Andy's efficiency, we had a new machine decided on within 5 minutes.

Next came the difficult task; to transfer or better still, 'ghost' the contents from the damaged machine across to the new one. In most instances this would be a fairly routine request, however it was 4.45pm, late on a Friday afternoon, and I needed the machine couriered out by end of business. A big request I know! Not so for your Service Department, particularly Michael, and Andy. I understand that both were prepared to stay back beyond 5.00pm to get the job done. Not the normal business practice of many technology shops today.

Machine was eventually handed over with data transferred and fully operational. I believe that you and your staff at Blue Connections need to be congratulated on the performance last Friday night. It was well beyond expected service levels today, and I do believe the motto of "Whatever it Takes" is not just a phrase, it is a commitment.

Andrew Carrazzo, Information Systems Manager - Dryen Australia Pty Ltd

02/09/2003

Whether it is hardware or software advice, I am always guaranteed a friendly and prompt service when dealing with Blue Connections. The staff always gives sound advice and assist in making the correct decision when it comes to purchasing IT Equipment or Software.

Recently our company was in urgent need of a new server, the team at Blue Connections worked swiftly and efficiently to meet our company’s demands.

I would like to take the opportunity to thank Blue Connections especially Shane Bracegirdle and Shanan Egerton with all the assistance, information and support needed to move from our old server to our new server.

The Support team at Blue Connection went the extra distance when in came to planning, deploying and installing the server (they even flew to Sydney). The friendly support team even suggesting ways to improve our existing operating environment and streamlining our network structure.

Blue Connections is always my first port of call for any I.T related matter.


Annmaree Shipley - International Animal Health Products Pty Ltd, Sydney

19/06/2003

Recently my Think Pad crashed and I called IBM for assistance.  I spoke to three different people who all seemed more concerned about the warranty than helping me. Eventually,after being told I would have to return my machine to Sydney for repair, I asked for the name of a Melbourne-based repair business.  Thankfully, they gave me your name. I want you to know David that from the time Sam took my call I felt reassured. I drove to Mulgrave expecting that I would be without my machine for 1-2 days and expecting a sizeable bill. After an initial consultation with a very helpful Michael, I met Lucas Wakeman. In my work as a consultant internationally and in Australia I often tell people about the good examples of customer service I experience. You should be very proud of the standard of Lucas' work.  Primarily, he was excellent technically and had me operational quickly.  Beyond that though, Lucas gave really outstanding service . . . . eliminating "cookies", giving advice about a virus and even cleaning the monitor. Importantly, the bill was very reasonable.   As a result of my happy experience with Blue Connections two things will happen.

(1) I will be telling any of my customers who are looking for computer solutions and technical support to call you first.
(2) Whenever any of my family of 5 need any new equipment or advice I will send them to you.    

Frankly David, my problem was minor as it turned out but it really gives me a buzz when I am working overseas and I can use an Australian example of superior customer service...my congratulations to you and your team.  

Kevin Smith, (formerly) Vice President - ODI Asia Pacific

19/03/2003

Just a quick note to say thank you for your help today in getting our PDC back online. Once again, you have demonstrated that you will do "Whatever it takes". Gary, Lucas and Michael (and anybody I've left out) were most helpful and patient with their phone support, and Gary was friendly, professional and very knowledgeable both on the phone and onsite. Everybody made sure that I was contacted and kept up-to-date on the happenings at all times. Thanks again.

Ken Leung, IT Manager - Nurses Board of Victoria

14/06/2002

Thank you for the prompt service that you have provided regarding our server. I am impressed. My thanks to Michael and his team.
Well Done!

Richard Tan, Information Technology Manager - NSK Australia Pty. Ltd.

02/09/2002

Must add that Shane has done a fantastic job so far. Very happy with the way he's set things up, and he managed to change everything over with hardly any disruption to our work. It was a much better experience than I was expecting and the new system is working well.

Warwick Ackland

05/03/2003

Thanks for your effort on this job. A special mention for Shane, the Freedom guys were very impressed with his work.

Paul Warren - Tardis Services