Blue Connections

Expand your IT Department with the expertise of Blue Connections Service Desk

The Service Desk is a fast, cost, effective and convenient service that allows Blue Connections to begin trouble-shooting your IT problems instantly. The Blue Connections Service Desk can provide your business with a single point of contact for all your IT requirements. Our goal is to partner with you and your application vendors, to become an extension of your IT department and to customise a Service Desk solution that matches your exact business needs. From desktop support through to level 3 vendor support and cause analysis, we can be your IT Service Desk Service. Blue Connections' team of service desk staff are available from 12 X 5 up to 24 X 7 as specified by you. The strength and backing of this team provides a virtual extension to your IT department.

How does Blue Connections Service Desk operate?
Blue Connections will provide you with an introduction kit that contains contact information and helpful tools. This will make it easier for your staff to contact us and keep track of their service calls. Service desk calls can be logged by our free call telephone number for both repair services and professional services.

Service Hot Line: 1800 249 277
Email Address: helpdesk@blueconnections.com.au

Features of our Service Desk:

	Online Call logging service
	Customised Support Desk Solution
	Flexible availability
	Regular contract reports
	Structured escalation and monitoring
	Cause analysis

Benefits of our Service Desk:

	We can investigate the problem immediately
	Solving problems remotely avoids the need for an onsite visit (and call-out fee)
	If we cannot resolve the problem remotely, an onsite visit can be quickly organised (however the time required will be reduced as possible causes solutions will already be eliminated)
	Expand your IT department with the expertise of Blue Connections
	You only pay for the services and facilities you require
	We help you monitor the results which makes proactive problem resolution possible
	Nothing passes by, your issues are resolved in a timely and effective manner
	We find the cause of the problem and advise you how to prevent this from happening again. So you save time and money.
	If required Blue Connections can act as your Help Desks front-end
	We are available at the time that suit you, from business hours to 24 hours a day, 7 days a week
	Free call telephone number