The most important component of any support plan should be Pro-Active Maintenance (PAM). Pro-Active Maintenance is a complex process to ensure computers, software and network hardware are fully operational at optimum performance levels at all times. Specific technical processes must be followed regularly to maintain peak performance.

Many technical problems can be avoided through preventative maintenance. Blue Connections can develop and implement a customised monthly maintenance plan for your specific network environment to ensure optimum performance.

A decision to invest in preventative maintenance is crucial. IT systems need to be maintained requiring a suitable annual budget to do so. This budget can either be spent in a reactive way, chasing tails and putting out fires, or in a proactive way by preventing problems from occurring in the first place. By preventing crisis situations, businesses avoid the real cost of technology problems- downtime and lost productivity.

Maintenance on technology systems achieves two important results:

Prevents problems from occurring and minimises any adverse effect on your business
Allows you to experience maximum systems reliability while making the most of your existing systems

Some of the areas covered with Pro-Active Maintenance that can assist you in reducing your downtime and productivity are

Printer Services/Utilisation
Internet/Email Utilisation
Backup Logs and Schedules
Virus Protection
Software Patches/Service Packs Levels