Delivering outstanding Hardware Maintenance Service is another area in which Blue Connections can assist your core networking infrastructure business requirements.

We pride ourselves in delivering maintenance contracts to suit your needs and providing experienced staff on call, 24 hours per day, seven days a week, 365 days a year, including:

• A 10 minute response to your service call.
• First level calls handled by manufacturer trained engineers or specialist trained service experts.
• Dedicated engineers to provide customer service continuity and develop an acute understanding of all our customers’ requirements.
• A high number of skilled engineers per customer ensuring fast and effective response to outages.
• 100% parts availability.
• Fast restoration time – We’re proud to report that over 95% of hardware maintenance problems are fixed on our first call.
• Superior service levels – We’re also very proud of the fact that we achieve over 98% of our Service Level Agreements.
• Outstanding standard response times in metropolitan areas

Supported Hardware

Availability of Parts
Using parts from our local stock ensures your end users get back on-line in less time than traditional on site repair can promise. Coupled with a First Call Fix rate that is almost perfect, our customers now enjoy longer stretches between system failures. This rapid replacement philosophy also creates less disruption in the workplace, but still provides for continuous system uptime and greater productivity all round.

An Australia-wide support network adds to this service and maintenance excellence and is applicable across a wide range of products. Which means through both our strategic alliances and much-cherished vendor neutral position, Interactive is perfectly placed to either support your existing equipment, or take over the management of any existing maintenance contracts.

For futher information please contact your account manager or our technical services manager on 03 9560 0999