Support & Service
Blue Connections provides high level service and support as an accredited IBM service centre. Blue Connections understands the role that your notebook computer has in your everyday life, which is why we endeavour to repair and return your notebook as quickly as possible should it require technical attention. Repairs to notebooks, when necessary, are carried out either on site at schools by a qualified Blue Connections Service Technician, or are couriered back to the Blue Connections Repair Centre via our Return to Base system. Blue Connections provides Service Level Agreements that demonstrate a commitment to providing the after sales support required for a successful notebook program. The Service Level Agreement has a provision of loan notebooks to be supplied to students for use while any service repairs are being conducted.

Robust and Affordable Notebooks from IBM
Blue Connections recommends IBM ThinkPad notebooks as they are extremely robust and are ideal for the education environment, addressing the important issues of weight and size. With over ten years of successful thinking, IBM ThinkPad notebooks have led the industry with innovations which help you be more mobile and feel more secure. The spill-resistant, ergonomic keyboard provides typing comfort unlike any other. They’ve taken on eye strain with easy-to-view displays and the unique ThinkLight™ keyboard light.

Purchase Options
The following options are available to parents to assist with the purchase of notebooks:

Outright Purchase - The notebook is paid in full upon receipt and is owned outright.
Consumer Lease - Consumer Lease is a personal loan facility that allows you to repay the notebook in monthly instalments over a 2 or 3 year period. At the end of the 2 or 3 year period you are the owner of the notebook with no other financial obligation.
Rental - Blue Connections offer rental options that allow parents to enter into an agreement to rent the notebook over a two or three year period. The monthly payments are significantly lower than a consumer lease or personal loan. At the end of the rental period you hand back the notebook to Alliance Finance Corporation.
Your Own Financer - You may finance the notebook with your preferred financer. The notebook will be paid in full upon receipt.

Insurance & Warranty
The biggest fear parents, schools and staff have in providing a mobile computer to students is the risk of loss, theft or accidental damage. Blue Connections takes away this concern by offering an Extended Warranty and Insurance package. The cost of the insurance and extended warranty is generally included in the package price of your notebook.

Tailored Solutions
The IBM ThinkPad At School program begins with a discussion of your education initiative objectives, followed by a consultation on how to achieve the optimal solution for you. The result? A solution based on your unique environment that leverages your existing infrastructure. Blue Connections with IBM will walk you through the process by providing:

- Analysis and planning services
- Acquisition strategy consultations
- Infrastructure development and implementation with converged networking
- Planning, project management and content management
- Rollout logistics
- Online and in-class professional development courses
- Technology management
- Ongoing maintenance and support